Refund Process for Payment on Delivery (COD): Note that COD purchases are only refundable through store credit.
Refund Process for Creditcard and Mada Payment: The amount will be refunded to the card with which the payment was made. Usually, it takes around 7 to 14 working days (depends on the type of card and the bank) of our receipt of the product to our warehouse and ensuring its safety.
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase. ALDO reserves the right to refuse any return sent or communicated after the 14 day period or the return of any item which is not in the same condition as when received.
A few exceptions...
- In the interest of hygiene, earrings, jewelry, sunglasses, hair accessories, cosmetics, and underwear may not be refunded or exchanged at any time.
- No items may be returned or exchanged between Black Friday and Cyber Monday
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
How can you return your Order?
You may return online orders free via courier. Purchases and orders placed in-store can be returned in-store only.
To return in-store
is currently not available.
Free Returns via courier
For now, you can request a return through the Returns Center link on our website, a courier will contact you to return the items.
Please note that shipping charges are non-refundable.
What is your price adjustment policy?
Price adjustments may be applied with the original receipt on regular priced items bought in-store only, within 7 days of the original purchase. They are not applicable on items purchased on promotion or in conjunction with a fundraising campaign. There is no price adjustment on online purchases.
Do I need to pay to return my order?
We offer free shipping on all online returns.