Shipping policy

Shipping

Do you Ship internationally?

No, we don’t offer that option at the moment.

What are the delivery charges?            

This depends on the order amount. We offer free shipping for orders above SR 250. For orders less than SAR 250, a SAR 25 shipping charge will be applied. 

You can see the shipping fees on the checkout process before the payment is made. 

How long does it take until I get my order delivered? 

Once your order is confirmed, we will dispatch it within one day. It takes 1-3 days for deliveries in the main cities. For other cities, depending on your location, it may take 1-5 working days until you receive your shipment; In rare cases delivery might delay up to 14 working days.

How can I track delivery?

Once your order is confirmed, you will receive an email with the tracking information. You can follow your shipment with the provided tracking Number.

Do you have the option Click and Collect?

Click & Collect is not available at the moment, but we will inform you as soon as this option is available.

Will I need to pay any additional Taxes?

VAT is included in the final purchase price when you place your order and there are no additional costs due upon delivery.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbors, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, chat us and we'll gladly get to the bottom of it.

What Shipping Methods are Available?

We provide standard shipping to all cities in Saudi Arabia through locally operating courier companies:

Aramex
JTExpress
Labaih
LastStep
SLS